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Privacy is important to us.  Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. As we continuously improve our services, this policy may change. So please check it out periodically. If you have questions about our policy, please email us info@thefrockproject.com
 
HOW WE MAY COLLECT KNOWLEDGE AND INFORMATION

We collect information in three ways:
 
* We collect information from e-mails and other contacts sent to us by our clients and users of our website.
* We collect information electronically on all users of our website, including customers, by means of cookies.
* We collect information that our clients supply to us.
 
OUR USE OF COOKIES
Like many websites on the Internet, our website uses cookies. Cookies are small strings of data placed on users' personal computer hard drives during the exchange of data that happens when your browser points to our website. Cookies able a website to identify a user's browser as a previous visitor by means of a unique string of numbers assigned on a previous visit. Our cookies assist us in collecting information on what pages of our website you access or visit, and in recording any preferences you indicate on our website. We also use cookies to make your experience on The Frock Project more personalized.
Our cookies cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies your browser and user id (and not your identity). If you place orders with us, we use cookies to assist in storing your preferences and recording other session information (a "session" is a single visit by you to our website).
 
WHAT PERSONAL INFORMATION WE COLLECT FROM OUR USERS
When you set up an account at The Frock Project to use our service, you are required to provide us with your full legal name, a valid credit card, e-mail address, full street address including post code, and telephone number. You must also choose your Username and Password and provide those to us.
We collect additional information about how you use our website and service.
If you contact us by letter, phone, or e-mail through the contact information on the "Contact Us" page, we will collect your sender information and may collect the other information you voluntarily disclose to us.
Every time you use our service, we collect information about the The Frock Project products you browse and the orders you place.
 
STORING INFORMATION WE COLLECT
We may store the information you provide to us and the information we collect electronically in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls.
 
HOW WE USE THE INFORMATION WE COLLECT
We do aggregate information about how our service is used (without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers' preferences. We also make such aggregate information (without identification to any specific individual) available to our affiliates in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users. In an effort to maintain your desired expectation for customer satisfaction, we review all comments supplied by you to other third parties when you use the website. By using this site, you consent to our review of such comments.

We use the personal information about you stored in our member database in various ways. First, the next time you use our service and enter your User name and Password, we will call up your information from our database to make processing your order faster and easier.
When you use your The Frock Project account, we also keep track of your brand preferences and bag choices and analyse that information. We do so in order to be able to e-mail to you special advertisements, offers and notices regarding brands and bags that seem to fit with your choice
 
YOU CAN CONTROL HOW INFORMATION ABOUT YOU IS USED
You can also limit our communications directly to you. If you have a The Frock Project account and do not want to receive e-mails telling you about our great deals in the future, please let us know. You can change your preferences, or opt out of receiving e-mails, at any time (except when you are in the process of placing an order) by going to My Account Information on the log in page. There, you can update your e-mail address, phone numbers, password and address. Our e-mails to you will stop within 28 business days.

The Frock Project may from time to time send non-promotional e-mail to all registered users for the purpose of gathering and dispersing data to provide better services to our customers. Registered users will be under no obligation to reply or answer questions in said non-promotional e-mail. Non-promotional e-mail will include, but will not be limited to, surveys, maintenance notices and system updates.
 
POLICIES MAY CHANGE
This is our current privacy and security policy, but we reserve the right to change our website and this policy at any time. You should check this privacy policy periodically. If our policies regarding collection, holding and use of your information change, the information collected under prior policies will continue to be governed by those policies, unless we obtain your consent to use that information in new ways.
 
ACCESS YOUR INFORMATION
Upon your request, we will provide you with access to your unique account-related information and information from contacts that we maintain about you. In your request, please provide us with your specific contact information so that we can accurately check our records.
 
PLEASE CONTACT US WITH ANY QUESTIONS OR COMMENTS
We want you to enjoy your use of The Frock Project service. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information can be found on our contact page

 
HOW IS MY INFORMATION PROTECTED?
Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.


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